Home / The Value Gap
Every organization has a value gap.
The value gap is the difference between what your organization could deliver with the strategy, people, money and technology it already has, and what it actually delivers.
Why it happens
Same strategy. Different results.
Two organizations with the same strategy, people, money and technology can deliver very different results. The difference is value lost somewhere between the plan and the outcome.
Time spent waiting for a decision. Rework. Ten priorities when there should be three. Systems that don't talk to each other. None of it shows up as a line in the budget, and all of it is paid for.
Suzanne's work finds the biggest gaps and closes them first. Sometimes the fix is AI. Often it's a decision right, a clearer priority or one fewer handoff.
The eight gaps
Where value gets lost.
Each card shows what the gap costs. Open it for what closing it is worth.
Decision
Slow approvals, escalations, unclear authority
$250M in manager time lost a year to slow, ineffective decisions at a typical Fortune 500 company.
Decision
Focus
Too many priorities, context switching
2 min Microsoft 365 users are interrupted by a meeting, email or notification every two minutes.
Focus
Process
Waiting, rework, poor handoffs
25B work hours a year lost to ineffective collaboration across Fortune 500 companies.
Process
Leadership
Inconsistent expectations, weak coaching
$10T in lost productivity worldwide from low employee engagement, about 9% of global GDP.
Leadership
Structure
Organization design, governance, operating model
1 in 3 Only one in three leaders say the last change they led was adopted well by employees.
Structure
Capability
Skills, knowledge, training
63% of employers say skills gaps are the biggest barrier to transforming their business.
Capability
Technology
Manual work, wrong systems, poor integrations
23% of digital workers are fully satisfied with their work apps, down from 30% in 2022.
Technology
Data
Missing, low-quality or duplicate information
25% of leaders' and teams' time is spent searching for answers.
Data
Closing the gap
Show your people how to close the gaps.
Keynotes
Four talks, each built around specific gaps
For conferences, leadership meetings and all-hands. Every talk is also available as a workshop.
See the keynotes →
Closing the gaps inside an organization is the work of Suzanne's firm, mBolden.
Value Gap Scorecard
Where is your organization losing value?
16 questions, about 4 minutes. Get your three biggest gaps and the first fix for each. Then a short note from Suzanne once a month.