Last Updated: June 5, 2026

Suzanne Knight and mBolden are committed to protecting the privacy and confidentiality of the personal information and client information entrusted to us. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information through suzanneknight.com, related communications, speaking inquiries, media inquiries, talent inquiries, masterclass promotion and registration, downloadable resources, newsletters, events, consulting inquiries, and other professional interactions.

suzanneknight.com is Suzanne Knight’s professional website and is supported by mBolden’s business operations and systems.

This Privacy Policy applies to personal information collected through suzanneknight.com and through interactions with Suzanne Knight, mBolden, and related business activities.

For questions about this Privacy Policy or our privacy practices, please contact:

Privacy Contact: privacy@mbolden.co

1. About Suzanne Knight and mBolden

Suzanne Knight is a speaker, consultant, advisor, media contributor, and founder of mBolden, a Canadian consulting firm that helps organizations move from strategy to results through advisory, facilitation, operating model, transformation, leadership, and change-related services.

suzanneknight.com is Suzanne Knight’s professional website. It may be used to share information about speaking, media appearances, consulting, masterclasses, events, newsletters, resources, thought leadership, and other professional services.

In the course of operating this website and related business activities, we may collect and process personal information from website visitors, prospective clients, clients, event organizers, conference attendees, newsletter subscribers, masterclass participants, media contacts, talent and booking partners, suppliers, partners, workshop participants, and individuals who interact with Suzanne Knight or mBolden online or through professional engagements.

2. Personal Information We Collect

The personal information we collect depends on how you interact with us.

We may collect:

• name
• email address
• phone number
• job title
• organization name
• business contact information
• event, conference, keynote, workshop, or speaking inquiry details
• consulting or advisory inquiry details
• media inquiry details
• talent, partnership, or booking inquiry details
• masterclass registration, promotion, participation, or inquiry details
• information submitted through contact forms, booking forms, website forms, surveys, questionnaires, lead magnets, downloadable resources, gated content, or event registrations
• newsletter and email marketing preferences
• information related to events, workshops, webinars, keynotes, masterclasses, or speaking engagements
• testimonials, feedback, photos, videos, recordings, transcripts, event assets, or related materials where provided by clients, event organizers, partners, or participants
• payment, invoicing, billing, bookkeeping, tax, and accounting-related information processed through third-party payment, invoicing, bookkeeping, and accounting providers
• communications with Suzanne Knight, mBolden, or our team, including emails, form submissions, meeting notes, and consultation requests
• website usage data, such as IP address, browser type, device information, pages visited, referral source, and interactions with our website
• cookie and analytics data
• information provided by clients, event organizers, participants, or stakeholders during consulting engagements, speaking engagements, workshops, interviews, surveys, meetings, or collaborative working sessions

We do not intentionally collect sensitive personal information through this website unless it is voluntarily provided to us or required for a specific engagement.

3. Information We Process in Speaking, Media, Talent, Masterclass, and Consulting Work

In addition to information collected through this website and communications, we may receive, create, or process information as part of speaking, media, talent, masterclass, advisory, workshop, facilitation, or consulting engagements.

This may include:

• business contact information
• event organizer and participant information
• speaking engagement details
• media inquiry details
• talent or booking inquiry details
• audience information provided by event organizers
• masterclass registration and participation information
• workshop outputs
• meeting notes
• interview notes
• survey responses
• stakeholder lists
• organizational charts
• strategy documents
• operating model materials
• transformation plans
• project and governance materials
• testimonials, feedback, photos, videos, recordings, transcripts, and event assets, where applicable
• client-provided documents, data, presentations, and working materials
• other information reasonably required to evaluate, prepare for, deliver, promote, or manage the relevant services

This information is used only for the purpose of responding to inquiries, preparing for and delivering services, managing the client, partner, media, talent, event, or masterclass relationship, supporting the engagement, and fulfilling contractual, legal, or business obligations.

Access to engagement information is limited to Suzanne Knight, mBolden team members, contractors, advisors, booking partners, talent partners, event partners, or service providers who need access to perform their work for the relevant inquiry, engagement, event, masterclass, or stream of work.

Client confidential information may also be governed by a client agreement, speaker agreement, booking agreement, talent agreement, statement of work, master services agreement, non-disclosure agreement, or other written arrangement. Where there is a conflict between this Privacy Policy and a written client, event, booking, talent, or speaker agreement, the written agreement will generally govern the handling of confidential information for that engagement.

We do not publicly disclose client confidential information or use identifiable client information in marketing materials without appropriate permission.

4. Speaking Bureaus, Booking Partners, Event Partners, and Talent Partners

Speaking, media, masterclass, consulting, and talent inquiries may come directly through suzanneknight.com or through third-party booking partners, speaking bureaus, talent partners, event organizers, agencies, conference organizers, or other professional partners.

We may receive personal information from these partners or share personal information with them where reasonably necessary to:

• evaluate an opportunity
• respond to an inquiry
• book or manage a speaking engagement
• book or manage a media appearance
• manage a talent, partnership, or promotional opportunity
• prepare for an event, keynote, workshop, masterclass, webinar, or engagement
• coordinate contracts, logistics, travel, materials, communications, payment, promotion, or follow-up
• deliver the relevant service

These partners may have their own privacy policies and practices. We encourage you to review their privacy policies where applicable.

5. Testimonials, Photos, Video, Recordings, and Event Materials

We may collect, receive, create, or use testimonials, feedback, photos, video, audio, recordings, transcripts, screenshots, event materials, and related assets in connection with speaking engagements, media appearances, workshops, masterclasses, webinars, events, consulting engagements, and promotional activities.

These materials may be provided by clients, event organizers, partners, participants, photographers, videographers, agencies, or production teams.

We may use testimonials, photos, video, recordings, or event materials to:

• prepare for or deliver an engagement
• review or improve our services
• create internal records
• support client, event, or partner follow-up
• develop thought leadership, promotional, educational, or marketing materials
• share approved examples of Suzanne Knight’s work, speaking, media, masterclasses, events, or consulting services

We will not use identifiable testimonials, client names, logos, participant names, photos, video, recordings, or event materials in public marketing materials without appropriate permission.

Where a client, event, talent, booking, or speaker agreement includes specific requirements for use of event media, recordings, testimonials, logos, or promotional materials, we will follow the applicable written agreement.

6. Downloadable Resources, Lead Magnets, and Gated Content

suzanneknight.com and related emails may offer downloadable resources, lead magnets, worksheets, guides, speaker materials, masterclass materials, event resources, newsletters, or other gated content.

When you request, download, or access these resources, we may collect information such as your name, email address, organization, role, resource preferences, and related interaction data.

We may use this information to:

• provide the requested resource
• send related follow-up communications
• share relevant insights, events, resources, masterclass opportunities, or professional updates
• understand which resources are useful to our audience
• improve our content, website, marketing, and services

If you subscribe to communications through suzanneknight.com, you may receive updates from Suzanne Knight and/or mBolden related to speaking, consulting, media, masterclasses, events, resources, and thought leadership.

You may unsubscribe from marketing communications at any time.

7. How We Use Personal Information

We use personal information for the following purposes:

• to respond to inquiries
• to communicate with clients, prospective clients, event organizers, booking partners, talent partners, suppliers, partners, and media contacts
• to evaluate and respond to speaking, consulting, advisory, media, masterclass, talent, and partnership opportunities
• to provide speaking, consulting, advisory, workshop, facilitation, masterclass, media, and related services
• to prepare for events, keynotes, webinars, workshops, masterclasses, media appearances, and client engagements
• to manage client, event, media, talent, booking, and partner relationships
• to schedule meetings and consultations
• to register participants for events, webinars, workshops, masterclasses, programs, or resources
• to send newsletters, updates, insights, event invitations, masterclass promotions, resources, or other communications where permitted by law
• to manage subscriptions and email preferences
• to deliver downloadable resources, lead magnets, gated content, and related follow-up
• to process payments, invoices, bookkeeping, accounting, tax, and related financial administration
• to collect and manage testimonials, feedback, event assets, photos, video, recordings, and promotional materials where appropriate
• to improve our website, services, communications, events, masterclasses, content, and client experience
• to administer surveys, forms, assessments, or feedback tools
• to analyze website performance and marketing effectiveness
• to maintain business records
• to protect the security, integrity, and confidentiality of our systems, client information, and business operations
• to comply with legal, regulatory, accounting, tax, contractual, and professional obligations
• for any other purpose disclosed at the time of collection or with your consent

We collect and use only the personal information reasonably necessary for the purposes described in this Privacy Policy or otherwise identified at the time of collection.

8. Consent

By providing personal information to us, you consent to the collection, use, and disclosure of that information as described in this Privacy Policy, unless another form of consent is required by law.

You may withdraw consent at any time, subject to legal, contractual, or operational restrictions. If you withdraw consent, we may not be able to provide certain services, respond to certain requests, or continue certain communications.

To withdraw consent or update your preferences, contact privacy@mbolden.co.

9. Email Marketing and Communications

We may send newsletters, event invitations, masterclass promotions, business updates, resources, insights, or other commercial electronic messages where we have consent or are otherwise permitted to do so under applicable law.

Email marketing may be managed through third-party email platforms, including Brevo.

If you subscribe to communications through suzanneknight.com, you may receive communications from Suzanne Knight and/or mBolden related to speaking, consulting, media, masterclasses, events, resources, and thought leadership.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting privacy@mbolden.co.

Transactional, service-related, or engagement-related communications may still be sent where necessary to manage an active business relationship, client engagement, speaking engagement, media opportunity, talent opportunity, masterclass, event, contract, invoice, or other legitimate business matter.

10. Cookies, Analytics, and Website Tracking

suzanneknight.com uses cookies and similar technologies to support website functionality, understand website performance, improve the user experience, and support marketing and analytics activities.

These technologies may collect information such as:

• IP address
• browser type
• device type
• operating system
• pages visited
• time spent on pages
• referring website or source
• interactions with website content or forms

We may use analytics, advertising, and tracking tools such as Google Analytics, LinkedIn Insight Tag, and similar tools to understand how visitors use the website and to assess the effectiveness of our content and marketing.

You can adjust your browser settings to block or delete cookies. Some website features may not function properly if cookies are disabled.

Where required by applicable law, we will seek consent for the use of certain cookies or tracking technologies.

11. Forms, Bookings, Events, Masterclasses, and Surveys

We may collect information through website forms, integrated contact forms, Google Forms, WordPress forms, Brevo forms, booking tools, event platforms, masterclass registration tools, surveys, questionnaires, and similar tools.

We may use platforms such as Brevo, Google Workspace, WordPress, Luma, Notion, Stripe, QuickBooks, and other service providers to support these activities.

Information submitted through these tools is used for the purpose for which it was collected, such as responding to inquiries, booking meetings, registering participants, preparing for events, delivering services, managing engagements, providing downloadable resources, promoting or delivering masterclasses, collecting feedback, or providing resources.

12. Payments, Invoicing, Bookkeeping, and Billing

Where payments, invoices, bookkeeping, accounting records, or related financial administration are managed online, we may use third-party payment, invoicing, bookkeeping, and accounting platforms such as Stripe, QuickBooks, or similar providers.

Payment, invoicing, bookkeeping, and billing information may include name, organization, business contact information, billing address, invoice details, payment status, transaction records, tax information, and related communications.

Payment and billing information is processed by those providers according to their own security and privacy practices.

We do not intentionally store full payment card details on our own systems.

We may retain billing records, invoices, receipts, tax records, bookkeeping records, payment confirmations, and related business records as required for accounting, tax, legal, contractual, and business purposes.

13. Third-Party Service Providers

We use third-party service providers to support website operations, communications, payments, invoicing, bookkeeping, accounting, marketing, events, masterclasses, collaboration, document storage, analytics, and service delivery.

These providers may include categories such as:

• website hosting and website management providers
• form and booking tools
• email marketing and CRM platforms
• payment processors
• invoicing, accounting, and bookkeeping platforms
• event and masterclass platforms
• survey and feedback tools
• document storage and collaboration platforms
• analytics and marketing tools
• AI-enabled tools and productivity platforms
• professional advisors, contractors, and consultants
• speaking bureaus, booking partners, event partners, talent partners, agencies, and production partners
• photography, video, recording, transcription, and event production providers
• cloud-based business software providers

We provide service providers with access to personal information only where reasonably necessary for them to perform services, support website operations, support a business activity, or support a client, event, media, talent, masterclass, or speaking engagement.

We expect service providers to use appropriate safeguards and to handle personal information in accordance with applicable law and their contractual or platform obligations.

14. Use of AI-Enabled Tools

We may use AI-enabled tools to support productivity, research, drafting, analysis, note-taking, summarization, content development, and consulting workflows.

Where AI-enabled tools are used, we take steps to use business-grade or corporate-grade accounts where appropriate and to limit the personal information or confidential information shared with such tools.

We do not intentionally use client confidential information in public or unmanaged AI tools in a way that would compromise confidentiality.

AI-enabled outputs are reviewed before being used in client-facing work, event materials, website content, masterclass materials, media materials, or published materials. AI tools support our work but do not replace professional judgment, client context, or human review.

Where a client, event, media, booking, talent, or speaker agreement includes specific restrictions on the use of AI tools, we will follow the applicable contractual requirements.

15. Disclosure of Personal Information

We do not sell personal information.

We may disclose personal information:

• to service providers who support website operations and business activities
• to contractors, advisors, or team members who need the information to perform work for Suzanne Knight, mBolden, or a client, event, media, masterclass, speaking, or talent engagement
• to speaking bureaus, booking partners, event partners, talent partners, agencies, or production partners where reasonably necessary to evaluate, book, prepare for, deliver, promote, or manage an opportunity or engagement
• to payment processors, invoicing platforms, bookkeeping platforms, and accounting platforms for payment, billing, invoicing, bookkeeping, tax, and accounting purposes
• to email, event, masterclass, booking, form, CRM, or analytics providers
• to professional advisors, such as legal, accounting, insurance, or business advisors
• where required by law, regulation, subpoena, court order, or legal process
• to protect the rights, safety, property, systems, clients, or business interests of Suzanne Knight, mBolden, or others
• in connection with a business transaction, such as a merger, reorganization, financing, sale, or transfer of all or part of the business
• with your consent
• as otherwise permitted or required by applicable law

16. International Processing and Storage

Suzanne Knight and mBolden are based in Canada, but some service providers may process or store information in Canada, the United States, the European Union, the United Kingdom, or other jurisdictions.

As a result, personal information may be subject to the laws of the jurisdictions where it is processed or stored, including lawful access by courts, regulators, law enforcement, or government authorities in those jurisdictions.

By providing personal information to us, you understand that your information may be processed or stored outside your province, territory, state, or country of residence.

17. Safeguards and Security

We use reasonable physical, administrative, organizational, and technological safeguards designed to protect personal information and client information against unauthorized access, use, disclosure, alteration, loss, or destruction.

These safeguards may include:

• use of corporate business accounts
• access controls
• limited access to client files based on role and need
• secure cloud-based document storage
• password protection and authentication controls
• confidentiality obligations for team members and contractors
• vendor selection and review practices
• restricted sharing of client materials
• secure collaboration practices
• internal practices for handling client information
• review of access to client-specific folders and workspaces
• reasonable steps to protect information during transmission, storage, and use

mBolden uses a corporate Google Workspace account and client files are stored in a controlled drive environment with limited access for relevant members of the team who need access to perform work for that client or stream of work.

No method of transmission or storage is completely secure. While we take reasonable steps to protect personal information and client information, we cannot guarantee absolute security.

18. Privacy and Security Incidents

If we become aware of a privacy or security incident involving personal information, we will take steps to assess, contain, and respond to the incident.

Where required by applicable law, we will notify affected individuals, clients, regulators, or other relevant parties.

We may also take steps to investigate the incident, reduce potential harm, restore security, and improve our practices.

19. Retention of Personal Information and Client Information

We retain personal information and client information for as long as reasonably necessary to fulfill the purposes for which it was collected, deliver services, manage business relationships, maintain records, comply with legal, tax, accounting, contractual, and regulatory obligations, resolve disputes, and support legitimate business purposes.

Client and engagement materials are generally retained unless and until a client requests deletion, subject to legal, contractual, tax, accounting, backup, archival, dispute resolution, or legitimate business requirements.

Testimonials, photos, video, recordings, transcripts, event assets, masterclass materials, and promotional materials may be retained for business, recordkeeping, marketing, content, portfolio, training, review, or legitimate operational purposes, unless a deletion request is made and we are able or required to comply.

If you would like to request deletion of personal information or client information, contact privacy@mbolden.co. We will review the request and respond in accordance with applicable law and any relevant contractual obligations.

20. Your Rights and Choices

Subject to applicable law, you may have the right to:

• request access to personal information we hold about you
• request correction of inaccurate or incomplete personal information
• withdraw consent where consent is the basis for processing
• unsubscribe from marketing communications
• ask questions about our privacy practices
• request deletion of personal information, where applicable
• challenge compliance with this Privacy Policy or applicable privacy law

To make a request, contact privacy@mbolden.co.

We may need to verify your identity before responding to certain requests. We will respond within a reasonable time and in accordance with applicable law.

21. Accuracy of Information

We rely on individuals, clients, event organizers, partners, and service providers to provide accurate and up-to-date information.

If your personal information changes or you believe information we hold about you is inaccurate, please contact privacy@mbolden.co so we can update it where appropriate.

22. Children’s Privacy

suzanneknight.com is intended for business and professional audiences. We do not knowingly collect personal information from children through this website.

If we become aware that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete the information.

23. Links to Third-Party Websites

This website, emails, or materials may contain links to third-party websites, platforms, or resources.

This Privacy Policy does not apply to third-party websites or services. We are not responsible for the privacy practices, security practices, or content of third-party websites or platforms.

We encourage you to review the privacy policies of any third-party websites or services you use.

24. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in practices, services, technology, legal requirements, or business operations.

When we update this Privacy Policy, we will revise the “Last Updated” date at the top of the policy.

Your continued use of this website or our services after an updated Privacy Policy is posted means you accept the updated policy, subject to applicable law.

25. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or our privacy practices, contact:

Privacy Contact
privacy@mbolden.co